General Information

Our goal to supply you with superior quality, service and impressive lead-time that you deserve. With that in-mind please refer to the following guidelines to make your experience with us a memorable one.

Acknowledgements

All orders must be in writing are acknowledged promptly with estimated shipping date. Please notify us of any discrepancies.

Rush Orders

Please advise if you have a rush order and we will make every effort to accommodate your request.

Dies

All dies and their titles do not convey. 3D dies quoted on a case by case basis.

PMS Colors

Exact color matching is available on all of our products except for Cloisonné products. Every effort will be made to match PMS colors as closely as possible. Due to various methods of manufacturing, we can not guarantee exact color matches.

Regarding Embroidery and Woven products: We can not match threads to PMS colors exactly but we will get as close as possible.

Prices

All prices in the catalogue are subject to change without notice due to fluctuations in raw material and shipping costs.

Gold and Silver orders

Gold and silver orders require 100% pre-payment at time of order. Price on gold and Silver products are based on market price of at the time of order. Quotes for precious metals are only good for 72 hours because of the volatility of those metals in the open market. Orders placed after that time will require a revised up to date quote.

Artwork

Electronic camera ready artwork is preferred. We cannot guarantee the return of artwork. You may submit artwork in one of the following formats: Adobe Illustrator, Corel Draw, Adobe Photoshop 6.0, PDF, JPG, TIFF, and BMP. We accept PC file format. Art charges if needed may apply and are billed at $ 35.00 per hour for complex designs. No charge for simple artwork and type setting.

Minimum Custom Order

For below quantities less than minimum than the minimum quantity, please call for a custom quote

Cancellations or Changes

Any cancellations or changes after an order is placed will be subject to all cost incurred plus a cancellation charge of $50(A) and will be invoiced accordingly.

Delivery

Please allow 15-20 working days for delivery upon approval of pre-production sample. Orders are shipped F.O.B. Carlsbad, California. Shipping is via ground service and all shipping and handling charges will be assessed accordingly.

Trademarks

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products or artwork are produced or endorsed for the owners of the artwork, designs or trademarks. Linx Corporation assumes no responsibility for determining who does or does not hold title to a particular trademark. All liabilities of this nature rest with the customer. We reserve the right to use all logos in our advertising and displays unless notified in writing at time of order.

Use of Customer Artwork & Images

We reserve the right to use all logos of finished product in our advertising and displays unless notified in writing at time of order that you do not want your product displayed.

Plating Changes

Plating changes are available at no charge as long as the same die is used.

Returned Merchandise

No order may be returned to the factory without prior factory authorization. Authorization must be requested within 10 days from invoice date.

Pre-Production Samples

Pre-Production samples are available with a $75.00 deposit and 2-3 week delivery. Upon approval of sample, $75.00 is applied to order and an additional 2 to 3 weeks is required to complete production.

Split Shipments

When your order calls for a delayed split shipment, the merchandise will be produced and billed, with shipments delayed per your request. The delayed split-ship charge is $10.00 (F) per shipment. No delayed split shipments will be allowed past a 12-month period of time.

Accepted Credit Cards

We accept Visa, and MasterCard and American Express.